AI and NLP Bots can Redefine HR Functions – Part 1

Human beings are socially intelligent beings and adapting with creativity is in our nature. We are now at the cusp of another industrial revolution and we are expected to continue to adapt, given the disruptions that come into play within industries and business functions. Human Resources (HR) is such an important function. People are and will remain integral to business and no amount of automation would make us redundant-provided we continue to evolve and develop in tandem with advances in technology.

AI and NLP Bots can Redefine HR Functions – Part 1

HR functions have a crucial task for a business to employ, skill, upskill, re-skill and retain talent. Technology can now bring in a level of sophistication and agility at each of these stages that has traditionally been lacking and can completely reform the way HR teams operate and how employees or prospective hires interact with the company. By using the right technology, these critical processes can be dramatically improved:


According to the 2019 Recruiting Automation Trends Report, 75% of recruiters said technology will play a greater role in the 2019 hiring process of their companies. From identifying the need gap, screening through piles of resumes and matching candidate capabilities to business needs, emerging technologies such as machine learning and artificial intelligence have made promising progress in reducing the manual effort involved in this process. AI / NLP-based HR assistants are now able to understand job descriptions semantically and match them across job portals with relevant candidates. They can also perform a preliminary screening by hiring and pre-qualifying applicants as required.Interestingly, in order to understand whether the candidate fits the culture of the company and test their soft skills, they can also map non-verbal signs during video interviews to generate valuable insights about the candidate that will help HR teams improve the screening process.

Learning and Development

Millennials expect a more engaging and customized approach to learning and HR needs to adapt various learning technologies to meet these evolving needs. In a study titled, Work Evolution: The Global Workforce’s Changing Nature, 35 percent of respondents feel negative towards a constant role shift that requires rapid learning of new skills.HR teams can step in to ensure that each employee has a carefully crafted, upward-focused program of learning and development that is mapped according to their individual, team and organizational goals. Multiple available HRM software can be used and centrally integrated to allow the HR team to view, add and edit modules according to feedback from employees and managers.

Keep watching this space for more.

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