AI and NLP Bots can Redefine HR Functions – Part 2

Human beings are socially intelligent beings and adapting with creativity is in our nature. We are now at the cusp of another industrial revolution and we are expected to continue to adapt, given the disruptions that come into play within industries and business functions. Human Resources (HR) is such an important function. People are and will remain integral to business and no amount of automation would make us redundant-provided we continue to evolve and develop in tandem with advances in technology.

HR functions have a crucial task for a business to employ, skill, upskill, re-skill and retain talent. Technology can now bring in a level of sophistication and agility at each of these stages that has traditionally been lacking and can completely reform the way HR teams operate and how employees or prospective hires interact with the company. By using the right technology, these critical processes can be dramatically improved:

Query Resolution

Not knowing the status of their application may be thoroughly frustrating for potential hires. An AI assistant can answer all incoming candidate queries promptly and share the exact status of their applications at any time.  Once an employee is on-boarded, the AI assistant can handle queries across the employee base and resolve issues related to HR policies and benefits promptly, manage payroll transactions, leave applications, reimbursements, claims, etc. Collectively, all of these menial requests add up to hours of mundane, transactional interactions that can now be automated to allow HR teams to focus onqualitative interactions with employees.

Employee Well-Being

Sometimes, employees need to perform certain tasks that are not at the core of their line of work, such as leave applications and approvals, downloading salary slips, application status, and extending to non-HR functions such as claims, tech support, etc.AI or NLP assistants can now do this, thereby reducing the use of HR resources and improving the overall performance and happiness of employees. In addition, AI assistants can help collate feedback received by conducting regular surveys to gauge employee satisfaction and prepare a report to teach employee sentiment to HR teams within the organization. This would help reduce escalations, curb attrition, and increase the overall responsiveness of organizations to communicate with employees.

The 2019 Recruiting Automation report also suggests that 22% of hiring agencies are going to invest heavily in solutions driven by AI and ML. AI-based tools do not replace a department or individuals from their designated jobs, but rather allow them to work better and more efficiently. These tools are designed to offload routine tasks and enable HR teams to focus on more strategic priorities so that business goals can be better served. Therefore, the time is right for HR teams across the country to begin exploring and evaluating these solutions in order to understand what would work best for their business and business goals.

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